Tangensys • Plan, deliver, measure
AI voice agents
Handle a defined set of calls and hand off anything outside it. Voice design needs interruption handling, confirmation of important details and a safe fallback.
The work to plan together
A scope shaped around this requirement.
- Call flow designScope
- Voice agent setupReview
- Calendar and CRM connectionCheck
- Approved informationWhat the tool is allowed to use
- Routine stepHandled automatically
- Human hand-overYour team takes over when needed
- Regular reviewOutputs checked and corrected
In short
What does AI voice agents involve?
AI voice agents answer and route phone calls, take messages and book appointments using natural speech.
When AI voice agents is a useful fit
Businesses missing calls
Define what the agent may collect and how an unresolved call reaches the team.
Clinics and service businesses
Test appointment requests and handovers without treating a request as a confirmed booking.
After-hours lines
Use clear disclosure and escalation rules; do not assume every call can be completed automatically.
Problems worth addressing first
Use these situations to identify the work that deserves attention before expanding the scope.
- Calls go unanswered
- Staff spend time on routine calls
A practical example
An assistant can take a callback request, repeat the phone number for confirmation and pass the message to staff when the caller asks for advice it cannot provide.
This is an illustrative scenario to explain the approach, not a claimed client project.
The work we can include
The final quote identifies the deliverables, quantities, approvals and exclusions. Select the work that serves your goal rather than assuming every item is required.
- Call flow design
- Voice agent setup
- Calendar and CRM connection
- Call reports
Where we usually begin
Call routing, recording permissions, provider costs and escalation rules are agreed. Medical, legal or financial decisions are not delegated to an unrestricted voice agent.
Practical detail
Review a call as a sequence of decisions
An illustrative booking assistant handles a service request, checks an available slot and confirms only what the connected booking system accepts.
| Part of the work | Example output | How to review it |
|---|---|---|
| Opening | Identify the purpose and the approved information to collect | The caller knows what the assistant can handle. |
| Interruption | Caller changes the service or asks for a person | The flow updates appropriately or transfers through the supported route. |
| Booking failure | The slot becomes unavailable or the system times out | The assistant does not announce a confirmed appointment. |
| Evaluation | Intent, transcript where permitted, action result and review reason | Accuracy and task completion are assessed separately from call volume. |
Setup, telephony, model usage, monitoring and maintenance are separate cost categories. Recording, disclosure, retention and transfer arrangements follow the approved deployment, not a universal default.
Review the call task and fallback before the voice
A voice assistant needs a small, clearly defined call purpose, such as routing a request or collecting basic appointment information. The voice quality is only one part of the system. Call handling, interruptions, unclear answers and transfer to staff determine whether it is useful.
The client and adviser should review communication, disclosure, recording and data requirements for the actual market and use case. Provider availability and phone integration need a technical check. Do not assume a general chatbot can simply become a production phone service.
Test noisy input, silence, corrections, unsupported questions and failed transfers. Keep a fallback route and operator ownership. Reports should distinguish calls handled, valid handovers and confirmed bookings where the connected system supports them.
Free AI project review
Start with a clear scope and a practical next step.
Tell us what you want to improve and share the relevant website or project details. We will review the starting point, recommend a suitable scope and provide a custom quote.
The initial review is free. Delivery, third-party charges and ongoing support are quoted separately.
Process
How the work is delivered
Review the starting point
Review the current setup, examples of the problem and the information needed to agree the work.
Agree scope and sign-off
We start with real examples of the task and approved information. A small, clearly defined pilot tests usefulness, failure cases and the level of human oversight before wider rollout.
Deliver and review
Evaluation includes inaccurate answers, unavailable tools and uncertain requests. Provider charges, monitoring and updates are defined separately; the business keeps an accountable human owner.
Hand over the next steps
Review the agreed outputs together. Confirm what your team maintains and what needs a separate ongoing arrangement.
What progress should mean
Measures that match the work
Test transcription accuracy, completed call tasks, transfer success and missed-call handling. Review failed interactions as carefully as the successful ones.
A record of delivery
See what was completed, reviewed and still dependent on access or approvals. Project delivery and business results are reported separately.
Clear limits in the data
We explain what can be verified and where a result is only an estimate. Contact clicks, conversations and sales are different actions.
Scope and responsibilities
You keep ownership of your business accounts and approved deliverables under the agreed contract. Any third-party licences, subscriptions or usage fees are identified before you commit.
Can a voice assistant make outbound sales calls?
That requires a separate review of the use case, permissions, current provider capabilities and applicable rules. It is not assumed in an inbound-assistant proposal. The supported scope and approval owner must be clear before delivery is agreed.
Can a voice agent replace every receptionist task?
No. Scope a limited set of tasks and an accessible human route. Complex, urgent or sensitive requests may need immediate staff handling.
What happens if a call transfer fails?
Agree a fallback such as a callback request or alternate contact route. The system must explain the actual state rather than claim a person has joined.
Do callers know it is AI?
Yes. Our agents say they are automated.
How is AI voice agents priced?
We quote against your goals, current setup and agreed scope. The quote separates delivery from third-party costs and ongoing support. You receive a custom quote within 2 working days.
How long does the work take?
The timeline follows the size of the agreed scope, access, content and approvals. We confirm milestones in the quote; a simple change and a full implementation need different schedules.
How will we communicate?
Your point of contact agrees a review rhythm with you. We use email, WhatsApp and scheduled calls, with decisions and scope changes recorded clearly.
What do you need to get started?
Share your current website or system, your main goal and examples of what is not working. We then agree the access and information needed for discovery.
Is everything included in the free review?
No. The free initial review helps define the next step. Detailed research, design, implementation and ongoing support are included only when stated in your quote.
Explore the related services
Let’s agree the right next step.
Tell us your goals and current setup. We’ll recommend a practical starting point and provide a custom quote.
Custom quote within 2 working days